Help desk

Questions about video tools.

Answers about local files, browser support, WebM capture, estimates, and privacy.

Do the tools upload my video?

No. The file-based tools use browser media APIs and object URLs. Their code does not upload or store your selected video on Framewell servers. The page still makes normal hosting and consent-service requests.

Which video formats can I use?

The browser must be able to decode and play the file. MP4, MOV, and WebM extensions may contain different codecs, so extension alone does not guarantee compatibility.

Does the clip tool export MP4?

No. It records playback to WebM when your browser supports MediaRecorder and video-element capture. The clip records in real time and may be re-encoded.

Will a captured clip always include audio?

No. Audio is included only if the browser exposes an audio capture track. The result reports whether one was detected; listen to the output before using it.

Is the WebM clip frame-accurate?

Framewell seeks to a playback position and records a live stream. Browser seeking and capture timing vary, so it is not a frame-accurate editing system.

How long a clip can I capture?

The current tool accepts a selected range up to ten minutes and stops exports above 512 MB. Longer or larger projects should be handled by a video editor.

Why can a video file fail to load?

The browser may not support the container or codec, the file may be damaged, or the device may not have enough memory to decode it. Try a short, common browser-playable file.

Does the bitrate estimate guarantee a file size?

No. It reserves a small allowance and estimates the video bitrate from target size, duration, and audio bitrate. Encoder behavior and scene complexity change the final size.

Does the frame-size calculator crop a video?

No. It returns even-pixel dimensions that fit a ratio inside a maximum box. It does not alter your video.

How do I change advertising privacy choices?

Use Google consent messaging where it is shown or the Privacy choices link in the footer. You can also adjust browser cookie controls and Google advertising settings. Available choices depend on region and configuration.

Need help with a result?

Send the tool URL, browser, and a short description. Please do not email private videos.

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